Frequently Asked Questions

1. What is IndieEssense?

IndieEssense is an online store specializing in unique and handcrafted goods from independent artisans and creators. We offer a curated selection of items ranging from jewelry and accessories to home decor and artwork.

2. How can I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, follow the prompts to provide your shipping and payment information. After completing your purchase, you'll receive an order confirmation via email.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), and Apple Pay.

4. Do you ship internationally?

Currently we do not offer online international shipping although we do entertain offline enquiries and ship the items worldwide.

5. How long will it take to receive my order?

Typically, orders within the United Arab Emirates arrive within 3 business days, while international orders may take longer.

6. What is your return policy?

We want you to be completely satisfied with your purchase from IndieEssense. If for any reason you're not happy with your order, you may return it within 7 days of receiving it for a full refund or exchange. Please note that returned items must be in their original condition and packaging.

7. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to assist you. You can reach us via email at info@indieessense.com or through the contact form on our website. We strive to respond to all inquiries promptly.

8. Are the products on IndieEssense ethically sourced?

Yes, we prioritize working with artisans and creators who provide us with ethical and sustainable practices. We value transparency and strive to ensure that the products available on our platform are made with integrity and respect for both people and the environment.

9. Are there any discounts or promotions available?

We occasionally run promotions and offer discounts to our customers. To stay updated on our latest offers, promotions, and new arrivals, we encourage you to sign up for our newsletter and follow us on social media platform - Instagram #IndieEssense.